The onus is on you, not the driver to ensure your goods are suitably packaged as described below.

If your goods are not compliant with the packaging requirements or are deemed oversized or overweight, they may be rejected by the driver or local depot. Your goods will be returned to the sender and a failed collection charge will incur.

All shipments are subject to volumetric checks at any stage of the delivery. If your package is deemed oversized or overweight additional fees will incur or will be liable for return.

Failure to comply with our packaging requirements will invalidate any liability claims.